Have you ever noticed the company’s customer service has automated commands for the particular issue, either over chats or voice calls? The VoIP service drives this, and enterprises use VoIP development for creating technical VoIP solutions.
The VoIP service provider uses the Class 4 Softswitch Solution. It is one of the best options over manual telephony configuration that comprises numerous hardware, like wires, switches, and other messy appliances, making a hugely complex web within the machinery.
But with digitization and improvement in technology, many manual services are being replaced by relatively efficient and useful software, like the Class 4 Softswitch solution.
What is the Softswitch Solution?
Like communication requires a medium of conversation, similarly a Softswitch, an abbreviated form for ‘software switchboard.’ It is similar to a connecting device that routes, connects, or merges the telephone calls, over the virtual platform from one line of connection to other lines, across a local telecom network, or a public internet server with the support of its interface, which is easy and simple to access from most of the devices.
To be conclusive, the Softswitch solution islike a software analogy to the manual telephone services, which automatically connects the telephone calls over the virtual realm by using the public purpose computer system and VoIP technology. Sometimes, the Softswitch that uses the VoIP gaining technology is called a VoIPswitch or a VoIP Softswitch.
What is a Class 4 Softswitch?
The VoIP Softswitch is categorized into two categories: Class 4 Softswitch and class 5 Softswitch.It’s useful for routing IP-IP calls to several locations. It acts as a transition device to VoIP carriers and directs extensive network trafficking between the exchanges and LATAs (i.e., Local Access and Transport Areas).You can Check Here for best Firewall Reseller
Features of Class 4 Softswitch:
Class 4 Softswitch is a wholesale VoIP Softswitch solution that focuses on the wholesale and retail VoIP calling enterprises and has a central position for routing the local call over International servers.
The primary features of a regular Class 4 Softswitch are as follows:
Load balance Management and Failover support system – These are the two most important features of a Softswitch solution. There is constant input from customers in the telecommunication business, a very long or hectic queue of calls that have to be connected with a proper server of requirement within the allotted time interval.
The load management system organizes a load of calls and inputs with a suitable set up to be accessed over by the executives. In contrast, the failover support system ensures the mainframe system’s take over by a backup system when there is sudden death.
Various call routing rules – As the wholesale VoIP service provider accesses the payment charges via different types of call routing such as intelligent call routing, automated call routing, least call routing, percentage routing, and so many others, thus widening the opportunities within the business and increasing the number of rate cards.
Multilingual interface – As Class 4 Softswitchis not restricted to a particular country or location, it’s necessary to support multiple languages. Thus it supports different languages from across the globe, which makes it a lot more convenient.
Support different types of Currency – Apart from being easy to use interface, protocol validation, integrated billing method, dashboards organization, call logs records, and voucher management, class 4 Softswitch also accepts payment via different currencies, making it easy for having billing and accounting over every customer and their transactions.
Benefits of Class 4 Softswitch:
Among other VoIP Softswitch software, Class 4 Softswitch holds an upper hand due to its selective and efficient features, which have enlisted advantages over the other Softswitch software as:
Easy to Setup – As it is a software integrated switchboard, there is no first-hand hardware mess issue like collection wires or manual devices. It can also be uploaded from any server or suitable device, making it quite convenient for access.
Scalable – It assists the VoIP service providers in enhancing their business by increasing customer-client engagement and dissolving geographical boundaries. Its sole function is to do transition calls to international locations. Hence, scaling the rates of services for the business.
Reliable – With a load balance management and failover support system, the VoIP Softswitch solutiongains the user’s trust. It efficiently manages a burden of calls and inputs from different servers and organizes the log. In contrast, the failover system assures support from the backup system in case of any emergency or malfunction.
Remote access – Due to a web-based access panel, Class 4 Softswitch can be accessed from any system from any location at any convenient time. It removes the restriction of any physical space and can be remotely accessed from any specific location.
Increased ROI – For better ROI, the Class 4 Softswitch solutionreduces the extra costs. It decreases the expenses by making the administration much more comfortable and convenient, hence assuring the system’s smooth working for the time being. Overall, it reduces the extra costs of maintaining the old manual system and offers better ROI.
Class 4 Softswitch solution is a better alternative over the hectic manual telephony, giving wholesale VoIP service providers an easy service access provision for customers. It also assists in elaborating the business in other countries without spending a lot of time and money on marketing or advertising.
VoIP service providers looking for a class 4 Softswitch solution can get in touch with Ecosmob Technologies Private Limited.